Strategic Accomplishments 

University Level Accomplishments

University of Tennessee, 2019-Present

Under the supervision of the University Chancellor, and as the University Ombudsperson created and institutionalized the Office of Ombuds Services from the ground up for faculty, staff, and graduate students that met the standards and practices of the International Ombuds Association. Developed positive and sustained relationships with the Provost’s Office, Human Resources, General Counsel, and several other university support units. In 2020, became a Certified Organizational Ombudsman Practitioner (CO-OP). In 2021, the Chancellor’s Office promoted my position to Director. In 2021 we hired an Associate Ombudsperson. In 2022 we hired an Educational Program Coordinator. In 2023 we hired a Graduate Research Assistant. Additionally, to increase national recognition of our office, I have been an active member of the International Ombuds Association serving on leadership positions and on task forces.

University of Tennessee, 2013-2014

Under the supervision of the University Chancellor, institutionalized infrastructures to increase summer school student enrollment and hired a Summer School Coordinator. Developed positive relations and worked closely with the Provost’s Office, Division of Finance and Administration, College of Arts and Sciences Deans, University Housing, Creative Communications, and the Center for International Education.

Departmenal Accomplishments

University of Tennessee, 2017-2019

As the Associate Department Head designed, developed, and implemented training for tenure track and tenured faculty in the Educational Psychology and Counseling Department when the university adopted an electronic faculty productivity reporting system. Streamlined tenure and promotion procedures within the department, and mentored tenure track faculty preparation of retention and tenure and promotion material.

Programatic Accomplishments

University of Tennessee, 2011-2019

As the program coordinator of both master’s and doctoral degree programs as well as a graduate certificate program designed, developed, and institutionalized an online curriculum for working adults in Instructional Technology. In eight years, the revenue from the program increased from $40K to $200K and maintained a 95% or higher graduation rate after the introductory course. Alumni job placement was 100% in both the public and private sectors. The graduate certificate program was nationally recognized by the Association for Educational Communication and Technology (AECT) and in 2017 the master’s program was awarded the AECT Distance Education Division Best Practice Award. Additionally, developed and put into place the Learning, Design, and Technology Doctoral program.

Northern Illinois University, 2008-2011

As the program coordinator led a team of faculty that designed, developed, and institutionalized an online graduate advanced teacher licensure master’s program for technology specialists. Engaged in institutional research for accreditation, and authored accrediation and program review reports, which led to national recognition from the International Society for Technology Education and National Council for Accreditation of Teacher Education. This program was recognized as a top online graduate program in 2012 by the US News & World Report.

Northern Illinois University 2004-2011

As the preservice teacher education course coordinator, designed, developed, and institutionalized a multi-section educational technology integration course that met the National Council for Accreditation of Teacher Education accreditation requirements.