Reporting to the University Chancellor, as the University Ombudsperson founded the Office of Ombuds Services that meets the Standard of Practice of the International Ombuds Association. Developed positive and sustained relationships with other university leaders to work as partners and provide a comprehensive organizational set of support services to constituents. In 2021, the Chancellor’s Office promoted my position to Director and approved the request to increase office staff. Our office is currently staffed with a total of three full-time staff and a Graduate Research Assistant. We work collaboratively to provide services to employees, graduate students, and university leaders through our visitor consultations and educational programing. As a nationally recognized expert and leader in the ombuds field, I have contributed to the ongoing development of the profession through invited speaking engagements, volunteer activities, and serving on elected leadership positions for the International Ombuds Association.
Reporting to the University Chancellor, as the Administrative Intern I institutionalized infrastructures to increase summer school student enrollment and hired a Summer School Coordinator. I developed positive relations and worked closely with the Provost’s Office, Division of Finance and Administration, College of Arts and Sciences Deans, University Housing, Creative Communications, and the Center for International Education.
As the Associate Department Head designed, developed, and implemented training for tenure track and tenured faculty in the Educational Psychology and Counseling Department when the university adopted an electronic faculty productivity reporting system. Streamlined tenure and promotion procedures within the department, and mentored tenure track faculty preparation of retention and tenure and promotion material.
As the program coordinator of both master’s and doctoral degree programs as well as a graduate certificate program designed, developed, and institutionalized an online curriculum for working adults in Instructional Technology. In eight years, the revenue from the program increased from $40K to $200K and maintained a 95% or higher graduation rate after the introductory course. Alumni job placement was 100% in both the public and private sectors. The graduate certificate program was nationally recognized by the Association for Educational Communication and Technology (AECT) and in 2017 the master’s program was awarded the AECT Distance Education Division Best Practice Award. Additionally, developed and put into place the Learning, Design, and Technology Doctoral program.
As the program coordinator led a team of faculty that designed, developed, and institutionalized an online graduate advanced teacher licensure master’s program for technology specialists. Engaged in institutional research for accreditation, and authored accreditation and program review reports, which led to national recognition from the International Society for Technology Education and National Council for Accreditation of Teacher Education. This program was recognized as a top online graduate program in 2012 by the US News & World Report.
As the preservice teacher education course coordinator, designed, developed, and institutionalized a multi-section educational technology integration course that met the National Council for Accreditation of Teacher Education accreditation requirements.